April's Patch Tuesday Renders Windows Hello Users Unable to Login

Couldn't Redmond get its impressive Copilot AI to resolve this issue?

Updated People eager to quickly update their Microsoft computers with patches are encountering an unwelcome surprise when attempting to log in via Windows Hello.

The update package issued yesterday will create issues for certain users operating either System Guard Secure Launch or Dynamic Root of Trust for Measurement (DRTM) on Windows 11 and Server 2025. Should this apply to you, it might be necessary to reset your login PIN or biometric credentials through Hello so as to successfully access and utilize your device.

Microsoft stated in an advisory, "We have identified a niche problem with Windows Hello that impacts devices with certain security features activated."

Following the installation of this update and after executing a Push-button reset or choosing Reset this PC via Settings > System > Recovery while opting for Keep my Files and Local install, certain users could encounter difficulties logging into their Windows services through Windows Hello facial recognition or by using a PIN. These individuals may see a Windows Hello notification stating ‘An issue occurred, making your PIN unavailable; please click here to set up your PIN once more’ or ‘Apologies, but an error has arisen with your face setup.’

The problematic security update responsible for these issues is KB5055523, released on April 8. This patch addresses multiple vulnerabilities in Windows 11 and Server 2025, such as the privilege escalation flaw CVE-2025-29824, which cybercriminals are currently exploiting with ransomware attacks.

The update package encompasses KB5053656, released on March 27th. Additionally, this version contains several other bugs, including problems related to Citrix and Roblox, topics we have previously covered.

Should you assume everything is negative, know that the March KB update includes several enhancements. It addresses multiple issues such as bugs with Dolby Vision compatible screens, applications crashing on the graphics configuration screen, distorted virtual network interface card labels, absent LAPS setups, problems with Active Directory password migration, along with assorted other tweaks and corrections.

The new features include enhancements for Copilot+. As stated by Microsoft, you can now search within File Explorer, through Windows Search via your taskbar, or even in Settings—simply enter what comes to mind to locate items on your enhanced Copilot+ computer. You won’t have to recall specific filenames, particular phrases from the document contents, or setting titles anymore.

You can enter terms such as 'summer picnics' into the search box located in the top-right corner of File Explorer. Besides local images saved on your Copilot+ computer, pictures from the cloud will also appear alongside these search results.

In the meantime, Windows 10 users continue to await a fix for the mentionedCVE-2025-29824 vulnerability. This flaw is currently being exploited by the cybercriminal group known asStorm-2460, who have targeted individuals in theUS, Spain,Venezuela, andSaudi Arabia. As of now, onlyWindows 11andServer 2025are safeguarded from this threat.

Redmond has committed to providing a fix for all others and informed The Register that it will be released "very shortly." ®

Microsoft has released a patch for Windows 10 users addressing the vulnerability that Redmond had previously warned about. Operating system users can obtain it through this link.

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